2022 sales: $23 billion
Previous ranking: 3
Employees: 19,000

666 Third Ave., Fourth Floor
New York, NY 10172
Phone: (212) 329-7200
Website

CEO: Paul Abbott
PRESIDENT: Andrew Crawley
CFO: Martine Gerow

Company facts

* Publicly held company.

* Products include Egencia, for companies seeking a turnkey SaaS solution; Ovation, which includes premium leisure for customers; and Amex GBT, flexible management that integrates third-party technology.

* Amex GBT Professional Services include Meetings & Events, Global Business Consulting and GBT Sports.

2022 Developments

* Went public in May.

* Focused on sustainability for business travel, committed to science-based targets by this year and net-zero by 2050 in line with Paris Agreement.

* With Shell Aviation, launched sustainable aviation fuel pilot program and urged the private sector to help decarbonize air travel.

* Was awarded a platinum EcoVadis medal for its environment, social and governance (ESG) standards, placing it in the top 1% of independently assessed companies in the world.

* Joined the World Economic Forum, focusing on sustainable travel initiatives through the forum's mobility platform.

* Launched an AI virtual assistant pilot on Amex GBT Mobile chat service.

* Conducted a post-trip feedback survey, with more than 107,000 responses.

* Launched Egencia developer center for IT departments working on application programming interface (API) integrations.

* Egencia launched an AI recommendation tool that uses machine learning to generate personalized settings for customers' travel approval processes.

Looking ahead

* Enhancing customer experience, including products in self-service, chat, e-mail, AI and disruption management.

* Continuing business travel recovery, expecting 24% growth in business travel spend.

* Creating new business travel and meetings and event demand through its distributed teams and hybrid work model.