2022 sales: $5.1 billion
Previous ranking: 8
Employees: 3,000
Level 24, 207 Queen Street
Brisbane, QLD 4000, Australia
U.S. headquarters:
2120 S. 72nd St.
Omaha, NE 06124
Phone: (800) 228 2545
Website Executives
EXECUTIVE DIRECTOR/MANAGING DIRECTOR: Jamie Pherous
CEO, NORTH AMERICA: Kevin O'Malley
COO, NORTH AMERICA: Maureen Brady
CHIEF TECHNOLOGY OFFICER: Joel Bailey
CHIEF LEGAL OFFICER, NORTH AMERICA: Lisa Nasser
CFO, NORTH AMERICA: Renee Bubke
EVP, BUSINESS DEVELOPMENT, NORTH AMERICA: Mary Ellen Hess
Company facts
* Publicly held company that spans corporate, events, leisure, loyalty and wholesale travel.
* Regional headquarters in the North America, U.K. and Asia/Pacific regions.
* 75% business, 5% leisure, 20% other.
* A member of Virtuoso.
2022 Developments
* Maintained staff capacity to accommodate increased travel.
* Launched proprietary AI and machine learning within its online self-booking tool, Lightning; completed integration of Sabre's NDC API; enhanced its Climate+ sustainability program, including carbon-emissions data and carbon-offsetting capability integrated into Lightning.
* Upgraded CTM Approval global product tool and the company's mobile application; expanded rollout of CTM Advisor, a customer profile platform for consultants.
* Expanded its global offering with new wholly owned Japan location; announced acquisition of Safe2 Travel (Singapore) and 1000 Mile Travel Group (Australia and U.K.).
* Maintained stringent cost-control measures across every business area, enabling it to remain debt-free and with sufficient cash reserves. The company maintained underlying profit in the second half of 2022.
Looking ahead
* Focusing on NDC content booking and servicing (offline and online via Lightning).
* Developing proprietary robotics to automate frequent-traveler-requested services and transaction fulfillment.
* Enhancing Global Portal, Global Mobile app and chat.
* The top priority communicated by national customers was cost containment; the top priority of global customers was customer service levels.
* Early 2023 activity shows rapid recovery in many global markets.
* Feedback from CTM's 2022 business travel survey indicated 80% of respondents expected to travel more or the same in the coming 12 months, an increase compared with 2021 (24% expected to travel the same or were unsure).