22 | Outside Agents

Outside Agents
2022 sales: $637 million
Previous ranking: 19
Employees: 26

9125 Philips Highway
Jacksonville, FL 32256
Phone: (866) 208.5604
Website

Executives

PRESIDENT/CO-OWNER: Steve Muraca
CO-PRESIDENT/CO-OWNER: Chad E. Burt
EVP, SALES & EXPERIENTIAL EDUCATION: Dan Crutchfield
EVP, TECHNOLOGY: David Whitlock
VP, BUSINESS DEVELOPMENT: Jared Braunstein

Company facts

* Privately held host agency.

* Works with 8,100 independent contractors.

* Sales: 90% leisure, 1% business, 9% other.

* Part of Travel Leaders Network.

2022 Developments

* Launched new marketing center.

* Instituted fraud-prevention program.

* Conducted pro series workshops.

Looking ahead

* Deploying AI-driven, agent-empowering tools for content, lead magnets, biography and webpage generators.

* Adding layers of fraud-prevention technology.

* Offering more hands-on, experiential learning opportunities.

* Anticipating the most profitable year in company's history for agents, but Q3 and Q4 to slow as inflation continues to rise.

* Expecting corporate travel to resume in 2024 or later.

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