Fam trips: How can they help your business, travel advisors?


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This week, Trade Secrets is all about the fam -- fam, or familiarization, trips, that is! Hosts Emma Weissmann and Jamie Biesiada are joined by Theresa Chu-Bermudez, owner of Get Out! Custom Travels, co-host of the Tin Lounge Podcast and the creator of Fam with Intention. They talk about all of the ins and outs of fams: how to find them, how to prepare for them, what to do on a fam, and what to do after the trip is over.

This episode is sponsored by Air France-KLM.

Further resources

Theresa Chu-Bermudez

Tyson Wharton, owner and founder of Sioux Empire Travel, and his fam trip do's and don'ts:


  • Be on time and on schedule
  • Dress and act professionally
  • Be positive, helpful, mindful and respectful of other guests on the property
  • Introduce yourself to your sales managers, BDMs, other travel advisors and hotel staff
  • Pack a bunch of business cards
  • See the place through your clients' eyes
  • Be prepared -- pack comfortable shoes
  • Be grateful, be kind, be awesome


  • Approach other guests and try to sell them your services
  • Treat this as a vacation -- it's work
  • Complain
  • Break the rules of a site inspection
  • Act a fool
  • Take calls during inspections and important fam appointments, but you can work in your room or on down time if you need to
  • Annoy or overwhelm your BDM, hosts or managers

Mentioned in this episode

Thanks to our friends at The Hive for helping solicit questions for this season of Trade Secrets!

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